Shipping & Delivery Policy

Last updated: April 22, 2026

At Kickr, we want to get your gear to you as fast as possible so you can focus on what matters — performing at your best. Please read our Shipping & Delivery Policy carefully.

1. Order Processing

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

We currently ship across Egypt. We are working on expanding our delivery reach to more regions — stay tuned!

3. Delivery Timeframes

Estimated delivery times after dispatch are as follows:

Cairo & Giza: 1–3 business days
Other governorates: 3–7 business days

Please note these are estimates and actual delivery times may vary depending on your location and courier availability.

4. Shipping Fees

Shipping fees are calculated at checkout based on your delivery location. We occasionally offer free shipping promotions — keep an eye on our store for updates!

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation with tracking details so you can follow your delivery every step of the way.

6. Delays & Issues

While we do our best to ensure timely delivery, Kickr is not responsible for delays caused by courier services, weather conditions, or other factors beyond our control. If your order is significantly delayed, please contact us and we'll do our best to help.

7. Failed Deliveries

If a delivery attempt fails due to an incorrect address or unavailability, the courier may attempt redelivery or return the package to us. Additional shipping fees may apply for re-dispatch.